My bag is beautiful. I love it. The bag is arguably better than how it looks on the pictures. I am a first time customer and I am highly satisfied with what I received from their website. I made an order of this bag and I got better than what I had earlier expected. The one thing that makes me happy about them and that would make me want to come back to Hermessales.ee is their good level of customer service and support. I love them! I was given the utmost attention by their sales personnel and I was walked through my purchase before it was finally made. I requested for a white stitching and that is exactly what I got when I unwrapped my bag. When I asked for pre shipment photos, hermessales.ee also sent that to me without any fuss whatsoever. The pictures were clear and I was able to make changes where I was not satisfied. They took my complaints seriously and fixed everything! After that I was sent new pictures, they made sure I was satisfied with the bag before they sent it to me. My Hermes Evelyn Etoupe bag is so beautiful. I know what replicas are usually like but what they made is more than excellent work. Their leather is so soft, it is clean and does not wear off. The bag did not have any smell when it was opened. Everything was intact. Their materials are top quality and everything is fine. Thank you for your amazing customer service Hermessales.ee, thank you for the bag. Looking out for their new set soon.